Terms & Conditions — Sarvani Speciality Coffee Co.
Last updated: 22 March 2026
Business Name: Sarvani Speciality Coffee Co.
Contact Email: contactus@sarvanicoffee.co.uk
1. Introduction
These Terms & Conditions govern your use of our website and the purchase of products from Sarvani Speciality Coffee Co.
By placing an order, creating an account, or using our website, you agree to these terms.
If you have any questions, contact us at contactus@sarvanicoffee.co.uk.
2. About Us
Sarvani Speciality Coffee Co. is a UK‑based business providing freshly roasted speciality coffee, delivered directly to customers.
We operate online through sarvanicoffee.co.uk and use WooCommerce to manage orders, accounts, and subscriptions.
3. Products
We aim to provide accurate descriptions, images, and details for all products.
However:
- Colours and packaging may vary slightly
- Coffee is a natural product and flavour notes may differ between batches
- Availability is subject to stock levels
If a product becomes unavailable after you place an order, we will contact you promptly.
4. Pricing & Payment
All prices are shown in GBP (£) and include VAT where applicable.
We accept payments through Stripe, which supports:
- Debit and credit cards
- Apple Pay
- Google Pay
- Subscription billing
We do not store or process your card details.
All payment information is handled securely by Stripe.
5. Orders
When you place an order, you will receive an email confirmation.
Your order is accepted once payment is successfully processed.
We reserve the right to cancel or refuse an order if:
- Payment is not authorised
- There is a pricing or product error
- Fraud is suspected
If this happens, we will notify you and issue a refund where applicable.
6. Delivery
We deliver across the UK using Royal Mail or trusted couriers.
Delivery times are estimates and may vary due to:
- Weather
- Courier delays
- Seasonal demand
We will notify you if there are any significant delays.
7. Subscriptions
We offer subscription options for selected products.
By subscribing, you agree to:
- Recurring payments via Stripe
- The billing frequency you selected
- Automatic renewal until cancelled
You can manage or cancel your subscription at any time through your account.
If a payment fails, Stripe will retry automatically.
If retries fail, your subscription may be paused or cancelled.
8. Refunds & Returns
Our Refund & Returns Policy is available here:
https://sarvanicoffee.co.uk/refund_returns/
In summary:
- If your order arrives damaged or incorrect, contact us within 14 days
- Coffee is a perishable product, so we cannot accept returns of opened bags
- Refunds are issued once we confirm the issue
We always aim to resolve problems quickly and fairly.
9. Account Registration
You may create an account to manage orders and subscriptions.
You are responsible for:
- Keeping your login details secure
- Ensuring your information is accurate and up to date
We reserve the right to suspend or delete accounts that breach our terms.
10. Intellectual Property
All content on our website — including images, branding, text, and product descriptions — belongs to Sarvani Speciality Coffee Co.
You may not copy, reproduce, or use our content without permission.
11. Limitation of Liability
We are not liable for:
- Losses caused by incorrect address details provided by the customer
- Delays caused by couriers
- Allergic reactions or issues arising from misuse of our products
- Loss of profits, business interruption, or indirect damages
Nothing in these terms limits your statutory rights as a UK consumer.
12. Website Use
You agree not to:
- Attempt to hack, disrupt, or misuse our website
- Use our site for fraudulent or unlawful purposes
- Copy or scrape content without permission
We may suspend access to the site for maintenance or security reasons.
13. Privacy
Your privacy is important to us.
Our full Privacy Policy is available here:
https://sarvanicoffee.co.uk/privacy-policy/
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated date.
15. Contact Us
If you have any questions about these Terms & Conditions, you can contact us at:
contactus@sarvanicoffee.co.uk
We aim to respond promptly and professionally.